Operation Management Essay Example for Free

Operation Management turn upPurpose The purpose of this assignment is to provide students with an understanding of the role and importance of trading operations precaution in the efficient and effective labor of goods and services. It bequeath enable students to realise that the proper organisation of productive systems, and their interfaces with inner as well as external customers and suppliers, is essential if goods/services argon to be produced on beat, to embody and within the laws and regulations. Scenario. grandiose Burgers was established 10 years ago with the goal of providing fast take by food to their customers quickly and of a higher note to that of their rivals. Each restaurant offered a simple wag structure with a choice of four set meal options. 1. Burger, Chips Soft present 2. Cheeseburger, Chips Soft Drink 3. Chicken Burger, Chips Soft Drink 4. Vegetarian Burger, Chips Soft Drink Customers were offered a choice of size of distributively meal Regu lar, Medium or Large. The size of the chips and drinks portions varied but the burger size remained the same.Using this format they were able to fare each customer their order within 4 minutes from a ordering at the public treasury to receiving their complete order to take away. Each restaurant places their orders with the suppliers directly based on the managers prediction for demand based on the says generated by the restaurants own till system. These orders arrive in champion shipment once every other week. The guild has grown to a chain of restaurant operations and the attention introduced a routine of changes to the format 12 months ago in an effort to increase each worry at each restaurants.The number of set meal options available on the menu was change magnitude to offer more options to the customer and to attract customers seeking healthier options. The menu options were increased by a further three options 5. Chicken Nuggets, Chips Soft Drink 6. Chicken Salad, Gar lic Bread, Soft Drink 7. toothsome Dog, Chips Soft Drink In addition to these set menu additions the company also offered the option of ever-changing the chips option on the set meals for either a Side Salad or for Potato Wedges. The restaurants themselves have not changed and the number of staff and machinery has remained at the same levels before the menu changes.Since these changes were implemented there has been a outstanding increase in turnover and the number of customers that are visiting each of their restaurants. However, over whole profit has declined dramaticall(a)y over the last 12 months and the company predicts that if it continues the company will report its first loss in its history within the next 6 months. The company is considering expanding its operations by opening a number of new outlets but want to identify the problems to the issues they are currently facing. The company has begun to investigate why the complicated fortunes have arisen and has identified a number of issues.Serving times have increased dramatically and it direct takes an average of 9 minutes for a customer to be served and the number of customer complaints has increased. The main complaints allow rude and agitated staff and incorrect or incomplete orders. The total value of stock held at each restaurant has increased by an average of 20% and waste has dramatically increased. The CEO of Impressive Burgers is worried about the current development and has recruited you as Operations Manager with the responsibility of rectifying the situation that the company is currently facing.Your first assignment as Operations Manager is to produce a formal report to the management which includes the following tasks Outcome Assessment Criteria No(s) 1. Understand the nature and explain the importance of useable management 1. 1 importance of operational management explain the need to produce safely on time to cost to quality and within the law 1. 2 explain the link between operations management and strategic planning 1. 3 produce a systems diagram to illustrate a ordinary business 1. 4 2 Understand the link between explain the tercet Es (economy, efficiency and effectiveness) operations management and 2. 1 strategic planning explain the tension between cost minimisation and quality maximisation 2. 2 evaluate the significance of the five performance objectives that underpin operations management 2. 3 explain linear programming 3.1 3 Understand how to organise a typical production process evaluate critical path analysis and meshwork planning 3. 2 explain the need for operational planning and control 3. 3 produce a set of clearly defined operational outcomes 4. 1 4 Be able to lend oneself relevant techniques to the production produce a network plan and indicate the resultant critical path of an operational plan for a 4. 2 typical busine ss explain how quality could be defined and maintained 4.3 Assignment problems Assessment Criteria You are required to produce a formal and written report to cover the underlisted tasks. Task 1 develop the importance of operational management in an organization such as Impressive Burgers and explain Three Es (economy, efficiency and effectiveness and its relevance in the industry in which Impressive Burgers operates. 1. 1,2. 1 Task 2 Critically evaluate Impressive Burgers approach to expanding their operation. 1. 2,1. 3,1.4 Task 3 Discuss the reasons lav the problems the company is facing and make suggestions for rectifying the situation. 3. 1,3. 2,3. 3 Task 4 Considering the effects on the operations, identify ship canal in which the overall operation could be improved and expanded further. 4. 1,4. 2 Grading Criteria The assignment will be pass judgment into Pass, Merit and Distin ction against the following criteria Pass A pass grade is carry throughd by meeting all the requirements defined in the unit outcomes.Grading Criteria The assignment will be graded into Pass, Merit and Distinction against the following criteria Pass A pass grade is achieved by meeting all the requirements defined in the unit outcomes. Merit Distinction M1 signalise and apply strategies to find conquer solutions Identify areas relevant for each task in the assignment and respond accordingly and professionally M2 Select and apply appropriate techniques Evidence of processing and synthesised complex information/data. Appropriate learning methods/techniques have been applied distinguish should have proper citations and reference list to all sources including your field-visit observations, books, magazines and other material used for research M3 grant and communicate appropriate findings Present your views coherently and logically march real situations in your a ssignment D1 engage critical reflection to evaluate own work and justify valid conclusions Justify your ideas in a professional manner. Propose realistic ideas for the future based on the current status Learner presented CONCLUSIONS for all tasks/areas D2 Take responsibility for managing and organizing activities Show that you did the assignment alone and in accordance with the time. Assignments referred will automatically achieve the minimum grade too for improper handling of task D3 Demonstrate creative thinking Demonstrate that you followed all the guidelines while doing the assignment and have utilised adequate and relevant words for the specific. business purlieu Apply innovation and creative thought in your work. Required Evidence Report (Your report should be approximately 1800 words and you are likely to be penalized if it exceeds 2000 words. If you feel it is essential to include detailed information, allot it in an appendix and refer to this appe ndix in the text. Your sources of information should be clearly identified) Reading query Resources Lecture slides F Rowbotham et el (2007) Operations Management in Context S Brown et al (2000), Strategic Operations Management, Butterworth Heinemann. L Galloway L et al (2000), Operations Management in Context, Butterworth-Heinemann. J Heizer and B Render (2003), Operations Management, Prentice Hall. N Slack et al (2000), Operations Management, Pitman. D L Waller D L (1999), Operations Management A Supply Chain Approach, Thompson Newspapers, trade journals, magazines Guidelines for Presentation All assignments must(prenominal) be word-processed using Times New Roman (12 point) and stapled in the unclutter left hand corner. varlet numbers must be included at the bottom of each page. Secondary sources should be admit using the Harvard Referencing Students are requested to attach the assessment activity front sheet on the top of each report with all personal informa tion (name, and student number etc. ) accurately presented. either report must have a front page showing the title, class and name The duration of writing will be limited to about 1800-2000 words. Note Assignment that did not follow this Guidelines for entry will not be accepted. buccaneering Policy The college has strict penalty for plagiarism and the assignment will be cancelled if the assignment is observed for this. The definition and scope of plagiarism are presented below Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including some other student) or of any institution.Examples of forms of plagiarism include The verbatim (word for word) copying of anothers work without appropriate and correctly presented acknowledgement The close paraphrasing of anothers work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement Unacknowledged source of phrases from anothers work The deliberate and detailed presentation of anothers concept as ones own. All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, design drawings and pictures.